RETURN POLICY

Returns You have the option to replace or return a product you purchased because: A mistake was made in the type or quantity, We made a mistake in price or shipping, The product was defective upon receipt (package damaged or opened upon receipt). In any case, you must contact us by phone or e-mail. We do not accept product returns without prior notification. There should have been a record of the case and guidance on how to return

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Generally Returns are accepted within 15 calendar days from the date of receipt of your order. The product must be in its packaging, unused and in excellent condition. "Defective" (with damaged or opened packaging) products are excluded. You must ensure that the returned item reaches us intact. It is your responsibility to pack it securely to prevent damage during transit. You may use a carrier of your choice at your own expense.

Each return must be accompanied by a photocopy of the original purchase document – ​​especially in the case where a Sales Invoice has been issued, the original document must be returned to us. Items on sale or on sale can only be exchanged for items of the same category (on sale or sale). Purchases made with gift cards or sent as gifts can be exchanged for other products but cannot be redeemed for cash.Returned items are sent to: Elaionon 4 – Pylaia, Thessaloniki, Greece In case you want a refund: The refund is made within 15 calendar days from the moment you inform us of your intention to return your order and after we have received the returned item and it has been checked for its suitability. In case the product was sent with free shipping costs, these are not returned. Shipping costs are refunded only in the case that the return is the fault of katsaroshoney.gr due to an error in shipping the type/quantity or a defective product.

How the refund is made depends on the payment method you originally chose for your order. Thus, the amount will be returned to you by bank deposit to a bank account that you will indicate to us as long as you had paid by cash on delivery or bank deposit. For advance payments made for products with availability status "On order" there will be no right of withdrawal. For additional information and personal service, contact us at +30 698 920 0645 or send your message to info@katsaroshoney.gr.